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Positive Response

 

 

What is a positive response?

Positive response is a closing of the communication loop. It allows each facility owner to communicate to the excavator the status of their one call ticket.

 

To check a positive response:

You can check the positive responses for your notifications (please be sure to have your OHIO811 ticket number handy:

 

What if a facility owner owns multiple facility types?

Some members have multiple utilities under one member code. To properly respond to positive response, we have devised a solution that would allow a member to respond for each of their utilities. Click here for more information.

 

 

 

 

To post a positive response:

There are three ways to post your responses to Positive Response.

  • Directly via a secure website: http://newtin.oups.org
  • If you do not have a username and password you have several options for responding including phone (IVR), internet, or TCP protocol
  • Via the OHIO811 App. Contact the Ohio811 team at it@oups.org for further information.

 

 

What are the response codes that member companies can provide?

  • 001 – NO CONFLICT
  • 002 – MARKED (UP TO PRIVATELY OWNED UTILITY)
  • 003 – TICKET CANCELLED
  • 004 – EXCAVATION REQUEST COULD NOT BE COMPLETED - FACILITY OWNER/LOCATOR WILL CONTACT THE EXCAVATOR DIRECTLY
  • 005 – EXCAVATION REQUEST COULD NOT BE COMPLETED – BAD ADDRESS OR INCORRECT STREET INFORMATION, A NEW TICKET IS REQUESTED
  • 006 – HIGH PROFILE FACILITY – FACILITY/OWNER REQUESTS TO BE PRESENT FOR EXCAVATION
  • 007 – JOINT MEET/LARGE PROJECT – WILL COORDINATE WITH THE EXCAVATOR
  • 008 – DESIGN TICKET – CONTRACTOR WAS NOTIFIED BY THE FACILITY OWNER
  • 009 – WORK HAS BEEN COMPLETED UPON ARRIVAL
  • 999 - NO RESPONSE WAS GIVEN WITHIN THE 48 HOURS

About Us

A vital resource for Ohio residents and businesses, OHIO811 acts as a communication link between utility companies and individuals planning any digging activity. This site includes all the information you need to dig safely and protect your community.

 

 

 

Contact OHIO811

Address:
P.O. Box 729
12467 Mahoning Ave
North Jackson, OH 44451

Phone:
1-800-362-2764

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