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What is a positive response?

Positive response is a closing of the communication loop. It allows each facility owner to communicate to the excavator the status of their one call ticket.


To check a positive response:

You can check the positive responses for your notifications (please be sure to have your OHIO811 ticket number handy:


What if a facility owner owns multiple facility types?

Some members have multiple utilities under one member code. To properly respond to positive response, we have devised a solution that would allow a member to respond for each of their utilities. Click here for more information.





To post a positive response:

There are three ways to post your responses to Positive Response.

  • Directly via a secure website:
  • If you do not have a username and password you have several options for responding including phone (IVR), internet, or TCP protocol
  • Via the OHIO811 App. Contact the Ohio811 team at for further information.



What are the response codes that member companies can provide?

  • 001 – No Conflict
  • 002 – Marked – up to privately owned utility
  • 003 – Ticket canceled
  • 004 – Excavation request could not be completed – facility owner/locator will contact/meet the excavator directly
  • 005 – Excavation request could not be completed – Bad address or incorrect street information, a new ticket is requested
  • 006 – High profile facility – Facility owner requests to be present for excavation
  • 007 – Large Complex Project – will coordinate with the excavator
  • 008 – Design Ticket – Contractor was notified by facility owner
  • 009 – Work has been completed upon arrival
  • 999 – No Response given within the 48 hours

About Us

A vital resource for Ohio residents and businesses, OHIO811 acts as a communication link between utility companies and individuals planning any digging activity. This site includes all the information you need to dig safely and protect your community.




Contact OHIO811

PO Box 729
12467 Mahoning Ave
North Jackson, OH 44451