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Positive Response

 

 

What is positive response?

Positive response is a closing of the communication loop. It allows each facility owner to communicate to the excavator the status of their one call ticket.

 

To check a positive response:

You can check the positive responses for your ticket (please be sure to have your O.U.P.S. ticket number handy):

 

What if a facility owner owns multiple facility types?

Some members have multiple utilities under one member code. To properly respond to positive response, we have devised a solution that would allow a member to respond for each of their utilities. Click here for more information.

 

 

 

 

To post a positive response:

There are three ways to post your responses to Positive Response.

  • Directly via a secure website: http://newtin.oups.org
  • If you do not have a username and password you have several options for responding including phone (IVR), internet, or TCP protocol
  • Via the O.U.P.S. App. Contact the O.U.P.S. team at it@oups.org for further information.

 

 

What are the response codes that member companies can provide?

  • 001 – NO CONFLICT
  • 002 – MARKED (UP TO PRIVATELY OWNED UTILITY)
  • 003 – TICKET CANCELLED
  • 004 – EXCAVATION REQUEST COULD NOT BE COMPLETED - FACILITY OWNER/LOCATOR WILL CONTACT THE EXCAVATOR DIRECTLY
  • 005 – EXCAVATION REQUEST COULD NOT BE COMPLETED – BAD ADDRESS OR INCORRECT STREET INFORMATION, A NEW TICKET IS REQUESTED
  • 006 – HIGH PROFILE FACILITY – FACILITY/OWNER REQUESTS TO BE PRESENT FOR EXCAVATION
  • 007 – JOINT MEET/LARGE PROJECT – WILL COORDINATE WITH THE EXCAVATOR
  • 008 – DESIGN TICKET – CONTRACTOR WAS NOTIFIED BY THE FACILITY OWNER
  • 009 – WORK HAS BEEN COMPLETED UPON ARRIVAL

About Us

A vital resource for Ohio residents and businesses, the Ohio Utilities Protection Service acts as a communication link between utility companies and individuals planning any digging activity. This site includes all the information you need to dig safely and protect your community.

 

 

 

Contact O.U.P.S.

Address: 4740 Belmont Ave, Youngstown, OH 44505

Phone: 1-800-362-2764

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