When a caller states they have an EMERGENCY NOTICE OF EXCAVATION, only the following criteria constitutes a true EMERGENCY and should be prioritized as an EMERGENCY when the ticket is taken:
- …an unexpected occurrence causing a disruption or damage to an underground utility facility that requires immediate repair or a situation that creates a clear and imminent danger that demands immediate action to prevent or mitigate loss of or damage to life, health, property, or essential public services. – Ohio Revised Code: 3781.25 (V)
- …a utility that is making an emergency repair to its own underground utility system or a governmental entity making an underground emergency repair to traffic control devices, as defined in section 4511.01 of the Revised Code… – Ohio Revised Code: 3781.28 (F)
To constitute a true EMERGENCY, the excavation work must begin immediately which includes a crew is on-site, en route or mobilizing.
If the Customer Service Representative determines the callers’ information does not fulfill the definition of a true EMERGENCY but, the caller insists, even after an explanation, the following comment will be added to the notification request:
CALLER STATES THIS IS AN EMERGENCY
The date and time the work will begin will be entered, and the excavation notice will be transmitted as an Insufficient Notice and not as an Emergency Notice.