During the November 19th OHIO811 quarterly Board meeting, the Board of Trustees adopted the following change to the OHIO811 call center operations.
Beginning January 1, 2021, OHIO811 Customer Service Representatives (CSRs) will no longer be processing “Routine” or “Design” excavation notices (tickets) via phone between the hours of 10:00 p.m. each evening and 6:00 a.m. the following morning.
Please note that during this timeframe “non-emergency” excavation notices can still be submitted through the i-dig online ticket entry system. The i-dig system allows excavators to submit excavation notices 24/7/365. More information about i-dig can be found at https://www.oups.org/idig/.
Additionally, during the above referenced timeframe, OHIO811 CSRs will continue to process “Emergency” excavation notices (tickets) via phone with no restrictions.
The definition of an “Emergency” contained in the Ohio Revised Code (ORC) is as follows…
Sec. 3781.25 paragraph (V) “Emergency” means an unexpected occurrence causing a disruption or damage to an underground utility facility that requires immediate repair or a situation that creates a clear and imminent danger that demands immediate action to prevent or mitigate loss of or damage to life, health, property, or essential public services.
In conclusion, OHIO811 CSRs will continue to process all excavation notice (ticket) types (Routine, Design, Emergency, Large Project, Insufficient etc.) via phone between the hours of 6:00 a.m. to 10:00 p.m. each day.
OHIO811 appreciates your continued dedication to underground damage prevention and in helping to make Ohio a safe place to live and work.
Should you have any questions regarding this change, please feel free to contact our Operations Team at 1-800-311-3692 ext. 4729 or 4730.